Tonermate My Account  Cart Contents  Checkout  
  Top » Catalog » Shipping & Returns My Account  |  Cart Contents  |  Checkout  |  All Products  
Newest Products
Product List
All Products
Quick Find - Search Here
Use the cartridge code or the machine model number to locate your items
Advanced Search
What's New? more
C4909AA HP No 940XL HY Yellow Ink
C4909AA HP No 940XL HY Yellow Ink
Shipping & Returns
Privacy Notice
Conditions of Use
Payment Options
Contact Us
Shipping & Returns

All items ship via our Couriers (Australia Wide)
Items will be shipped within 1-3 working days (usually same day or next day) after we have verified your payment
unless there is a stock shortage, in which case we will inform you as soon as possible
When your order is shipped, we will notify you via E-mail on shipping confirmation
As a rule (unless requested otherwise) dispatch will send you what they have and backorder the balance
and the backordered items will be shipped to you once they are in store at our expense


Shipments made outside of Australia be subject to import
duties and taxes, which are levied once your package reaches
the country of destination and are the responsibility of the
recipient. Tonermate is NOT responsible for any customs,
taxes, and/or duties levied by foreign custom.

For consumer protection, all orders are subject for review.
On occasion, this may cause a slight delay in processing your
order. Your patience is greatly appreciated.


Please contact us via E-mail at

Depending on the manufacturer of the item, we will email you the relevant Return Request Form
Please complete the form and return it to obtain the RA number for the faulty item

Due to a large percentage of returned goods factory testing
"not faulty" and to avoid unnecessary postage cost back and
forth plus testing fees, please consult us before you send any
item back

Shipping and handling fees are not refundable

Returned items must be in the original condition and include all
the original pieces and packaging

It is the customer's responsibility for all shipping charges on
returned items unless it was our fault (wrong items sent)
Goods wrongly sent by us must be returned within 7 days of
receipt in unopened and original packaging and in such a
case we will send your replacement goods to you at our
expense as it was our fault

All returns are referred to the relevant manufacturer who will
then test the unit before any replacement is made

The customer is responsible for proper packaging of RA returns
All warranties will be void on items that are insufficiently or
inaccurately packaged and if items returned for a warranty
claim are determined to be physically damaged
The items will be returned to the customer as is at the customer's expense

Any item returned for warranty that tests "OK" may incur $45
testing charge or 15% of purchased price.

The turnaround time for replacement of items on warranty claims
largely depend on the suppliers and the manufacturers
We will try our best to speed up the process however
please understand the time involved for a warranty claim will include

Shipping back to the supplier/manufacturer
The supplier/manufacturer's own test and replacement/repair
Shipping the item back to us
Shopping Cart more
0 items
01.TZ251 Brother P-Touch Tape
02.TZ261 Brother P-Touch Tape
03.TZ161 Brother P-Touch Tape
Specials more
INK-M40 Samsung Black Ink
INK-M40 Samsung Black Ink
Reviews more
TN3145 Brother Black Toner
Just a note of thanks for your service I received my order ..
5 of 5 Stars!

Copyright © 2018 Tonermate

All images shown are for illustration purposes only, descriptions may not be accurate
due to insufficient information from the vendors and the current packaging of products may vary
Stock quantities are subject to the accuracy of our suppliers data systems and may vary


Toll, FedEx, Star Track Express, FastWay
Brother, Canon, Epson, Hewlett Packard, Konica Minolta, Kyocera, Lexmark, Oki, Panasonic, Ricoh, Samsung
Sharp, Toshiba & Xerox printer, photocopier and fax machine manufacturers` brand names, trademarks and logos
are the property of their respective holders and while we make reference to brand name merchandise
we are in no way endorsed by or associated with these companies.